Terms of Service

1. Who We Are

Wayflo Travel Technologies ("Wayflo", "we", "us", or "our") is incorporated in Delaware, USA, and operates the Wayflo platform — an AI-powered travel technology service accessible at wayflo.ai. These Terms of Service ("Terms") constitute a binding legal agreement between you and Wayflo governing your access to and use of the platform.

2. Eligibility

You must be at least 18 years of age to create an account or make a booking on Wayflo. By using the platform, you represent and warrant that you meet this age requirement, that you have the legal capacity to enter into this agreement, and that you are not prohibited from using the platform under applicable law.

If you are accessing Wayflo on behalf of a company or other legal entity, you represent that you have authority to bind that entity to these Terms, and references to "you" include that entity.

3. What Wayflo Does

Wayflo is a travel technology platform that aggregates real-time inventory from airlines, hotels, car rental providers, and experience operators, and presents that inventory alongside AI-powered personalisation features. Our services include travel search, bundle booking, AI itinerary planning (Trip DNA, Family Lens, Concierge), and disruption monitoring (Autopilot).

Wayflo is NOT an airline, hotel, car rental company, or travel agent. We are a technology intermediary.

When you complete a booking through Wayflo, your contract for the underlying travel service (the flight, the hotel stay, the car rental) is directly with the relevant supplier — the airline, hotel chain, or rental company. Wayflo facilitates that transaction but is not a party to it and does not assume responsibility for the supplier's performance.

4. Booking Process

Bookings on Wayflo follow this sequence: (1) you select an offer from search results; (2) you review the full pricing, fare rules, and supplier terms displayed at checkout; (3) you complete payment via Stripe; (4) Wayflo submits your booking to the relevant supplier(s); and (5) the supplier issues a confirmation (PNR, reservation number, or equivalent). Your booking is only confirmed when the supplier confirmation is issued — not at the point of payment.

In rare cases, a supplier may reject or fail to confirm a booking after payment has been collected (for example, due to seat unavailability between offer generation and confirmation). In such cases, Wayflo will notify you promptly and arrange a full refund of amounts paid to Wayflo for that booking component.

5. Payment Terms

Payments are processed by Stripe or, in some markets, by a regional payment provider (Razorpay in India, dLocal Go in Brazil and Mexico, KOMOJU in Japan), chosen for the market you pay from and named before you pay. Card details go to the provider, never to Wayflo. Prices are displayed in your selected currency, and the headline price includes every mandatory tax and fee; optional extras you choose are shown as their own lines.

Payment is due in full at the time of booking unless an explicit instalment option is presented. By providing payment details, you authorise the charge of the total amount shown at checkout.

Any booking fee Wayflo charges is shown in the price breakdown and is not refundable once a booking is confirmed, except where the law requires it.

7. Travel Disruptions

Wayflo will use commercially reasonable efforts to notify you of disruptions (flight cancellations, schedule changes, hotel overbookings) detected through our monitoring systems. Where the Autopilot feature is enabled, Wayflo may suggest or, with your explicit authorisation, initiate rebooking options.

Wayflo is not liable for costs arising from travel disruptions that are the fault of a supplier or caused by circumstances beyond our control (including weather events, strikes, government action, or force majeure). Your claims for compensation or care in such circumstances lie against the relevant supplier under applicable airline or consumer regulations (e.g., EC 261/2004, DGCA rules).

Combined fares and the connection guarantee

Some trips are sold as a combined fare: two separate tickets, often from different airlines or suppliers, joined at a connecting airport. Because the tickets are separate, you collect your bags at the connecting airport, clear immigration where it applies, and check in again for the second flight. We only offer combinations that leave at least the minimum connection time shown with the fare. Airlines do not rebook a missed connection between separate tickets.

Every combined fare includes Wayflo's connection guarantee, shown as its own line in the price. If a delay or cancellation of your first flight makes you miss your second flight, Wayflo will rebook you on the next available second flight or refund the fare of the second ticket, at our choice and up to the fare of that ticket. Contact support@wayflo.ai with your booking reference as soon as you know you will miss the connection. The guarantee does not cover a connection missed for any other reason (for example, arriving late at the airport or travel documents that are not in order), and it does not limit your rights against the airline.

8. User Accounts

You may create one Wayflo account per person. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. If you suspect unauthorised access, notify us immediately at security@wayflo.ai.

You must provide accurate registration information and keep it up-to-date. Accounts created with false information or used to circumvent a previous suspension will be terminated without notice.

9. Prohibited Uses

You agree not to:

• Scrape, crawl, or systematically extract data from Wayflo without prior written permission.
• Use automated tools or bots to make, hold, or cancel bookings without authorisation from Wayflo.
• Misrepresent your identity or create accounts for fraudulent purposes, including making speculative bookings you do not intend to honour.
• Initiate fraudulent chargebacks or dispute legitimate charges with your card issuer.
• Resell, broker, or commercially exploit search results or bookings made through Wayflo without a separate written agreement.
• Attempt to circumvent, disable, or interfere with any security feature or rate limit of the platform.
• Use Wayflo for any purpose that violates applicable export controls, sanctions, or laws.

We reserve the right to suspend or permanently terminate accounts found to be in violation of these restrictions, and to pursue legal remedies where appropriate.

10. Intellectual Property

All content, software, design, trademarks, and proprietary technology on the Wayflo platform — including Trip DNA, Family Lens, and Autopilot — are owned by or licensed to Wayflo Travel Technologies. You are granted a limited, non-exclusive, non-transferable licence to use the platform for personal, non-commercial travel planning and booking purposes only.

Nothing in these Terms grants you any right to copy, modify, distribute, sublicense, or create derivative works from our intellectual property.

13. Disclaimer of Warranties

To the extent the law allows, the platform is provided "as is" and "as available", without warranties of any kind beyond those these Terms state, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. Wayflo does not warrant that the platform will be uninterrupted or error-free. Travel services are provided by their suppliers. Nothing in these Terms limits rights you have as a consumer that cannot be limited by contract.

14. Limitation of Liability

To the fullest extent permitted by applicable law, Wayflo's total liability to you for any claim arising from or related to these Terms or your use of the platform is limited to the amount you paid to Wayflo for the specific booking giving rise to the claim.

Wayflo is not liable for indirect, incidental, special, consequential, or punitive damages — including loss of profits, loss of data, missed connections, or costs of alternative travel arrangements — even if we have been advised of the possibility of such damages.

Some jurisdictions do not allow certain limitations on liability, so the above may not apply to you in full.

15. Indemnity

To the extent the law allows, you agree to indemnify Wayflo against claims, losses and reasonable legal costs arising from your breach of these Terms, your misuse of the platform, or content you post. This does not apply to the extent a loss was caused by Wayflo, and it does not apply where consumer law in your country does not permit it.

16. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict of law principles.

Any dispute arising from these Terms that cannot be resolved informally shall first be submitted to non-binding mediation. If mediation fails, the dispute shall be submitted to binding arbitration under the rules of the American Arbitration Association (AAA), conducted in English. The arbitration shall be seated in Delaware. The prevailing party shall be entitled to recover reasonable attorney's fees and costs.

Notwithstanding the above, either party may seek emergency injunctive relief in a court of competent jurisdiction to prevent irreparable harm.

Language. These Terms are written in English. Any translation we provide is for your convenience only. The English version is the legally binding one; if a translation differs from it, the English version prevails.

17. Changes to These Terms

We may update these Terms at any time. For material changes, we will notify registered users by email at least 14 days before the new terms take effect. Your continued use of Wayflo after the effective date constitutes acceptance of the updated Terms. If you do not agree to the changes, you must stop using the platform before the effective date.

18. Contact

For legal enquiries or questions about these Terms, contact our legal team at legal@wayflo.ai.