Help

Support

We answer within two business days. During an active travel disruption, the in-app SOS screen is faster than email.

Contact

Booking help
Changes, cancellations, refunds, or a booking that did not confirm.
support@wayflo.ai
Account & data
Export or delete your data, or ask how it is used.
privacy@wayflo.ai
Security
Report a vulnerability. Please do not include exploit details in the first message.
security@wayflo.ai

Do it yourself

Delete your account — Settings → Account → Delete account, in the app or on the web. Deletion is immediate and removes every trip, booking record, and stored document.
Your bookings — Bookings shows the supplier reference for every paid booking; use it when contacting an airline or hotel directly.
Flight disrupted? — Passenger rights explains what you are owed, by jurisdiction.

India — Grievance Officer

Under the Consumer Protection (E-Commerce) Rules 2020 and the IT Rules 2021, Wayflo publishes a grievance officer for consumers in India. Every complaint is acknowledged within 48 hours and resolved within 30 days of receipt.

Grievance Officer: to be appointed. Until then, complaints from India go to support@wayflo.ai with the same 48-hour acknowledgment and 30-day resolution.

Brazil — Código de Defesa do Consumidor

Supplier identification

Supplier identification (razão social, CNPJ and address): not yet published. Decreto 7.962/2013 Art. 2 requires it before we sell to consumers in Brazil; it will appear here once the Brazilian entity details are confirmed.

Total price

The price shown before you pay is the total price: it includes every tax, fee and charge, including the Stripe cross-border charge for Pix. Pix payments are settled in USD by our payment provider and the 3.5% IOF is shown in the total, never added afterwards.

Right of regret (Art. 49) — 7 days

For purchases made online you may withdraw within 7 days of the booking and receive a full refund, returned by the same method (Pix refunds follow Pix return mechanics).

Travel-services caveat: where a flight, stay or activity is dated and the supplier has already been contracted, Brazilian courts and the Secretaria Nacional do Consumidor have limited the right of regret for services with a fixed execution date. We will always tell you at checkout whether a fare is refundable, and the scope of Art. 49 for travel services is being confirmed with Brazilian counsel.

Policies